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PRICES, TERMS and CONDITIONS

 


 
Regular
Rate
$99 per hour, 1 hour minimum
 
 
Residential
Discount
$10 OFF per hour after the first hour for home-based businesses and individuals.
 
Priority
Rate
$149 per hour, 1 hour minimum
This rate is for both businesses and individuals for emergencies and other types of priority scheduling, especially for guaranteed response time. It may or may not apply on the weekends, holidays and after-hours service, depending on our availability.
 
Time
Intervals
1 hour minimum
Pro-rated after first hour to 15-minutes intervals.
 
Remote
Support
NEW!
Did you know that almost all software problems can be dealt with remotely? We've done it for decades!
What’s new is that for your safety and ours, we encourage to start with remote support during the pandemic.
 
COMPARE! ADVANTAGES and Extra VALUE:
In business for over 20 years. Accredited with Better Business Bureau. Highest possible A+ rating with BBB. Decades of combined education and training. Knowledge and expertise well-above the industry. Local. Not a franchise. We explain everything patiently in plain and simple English, with a smile, even under pressure. Professional Perfectionists with something that no money can buy: integrity, honesty, impeccable reputation for decades. Friendly and social too, not your typical computer geeks!
 
On-Site
Services
$0 Extra
No extra on-site charges, just a regular or a priority rate applies with the same residential discount, if any.
TEMPORARILY SUSPENDED DURING PANDEMIC, EXCEPT PICK UP, DELIVERY AND VERY FEW EXCEPTIONS.
 
Pick Up,
Delivery
$0 Extra
No extra charges for pick up and delivery if your equipment needs to be picked up for diagnostics or repair. Just a regular or a priority rate applies.
 
No Travel
Charges
Areas
$0 in Tri-Cities and most of Greater Vancouver:
Tri-Cities: Coquitlam, Port Coquitlam, Port Moody. Also New Westminster, Maple Ridge and Pitt Meadows, as well as these Greater Vancouver areas: Vancouver, Burnaby, North Vancouver, West Vancouver.

* Sometimes, for larger jobs, some locations in Richmond, Surrey and some other cities in the Greater Vancouver and BC may qualify, if specifically agreed upon in writing.
 
Travel
Charges
For the areas outside of Coquitlam, Port Coquitlam, Port Moody, Vancouver, Burnaby, North Vancouver, West Vancouver, New Westminster, Maple Ridge, Pitt Meadows, one-way travel time is added to the service time. We start counting service time when a technician is dispatched and stop counting service time when the job is done at your location. Technician's return back time is free.
 
Parking We encourage clients to provide guest parking, when available. Parking costs, if any, are added as reimbursed expenses at our discretion depending on the amount, duration, location, and other factors.
 
Forms
Of Payment
We accept almost any form of payment, including:
  • Interac e-Transfer
  • Personal Check
  • Company Check
  • Debit Cards
  • Credit Cards
    (VISA, MasterCard, American Express, JCB, Discover)
  • PayPal
Terms
Of Payment
For residential service, including home-based businesses, payable in full upon job completion. Except, when sending a check by mail, in which case we must receive it on or before the 7th calendar day after the date of the invoice. Otherwise, please use instant payment by E-Transfer, Credit Card or PayPal.

For businesses, other than home-based, payment must be sent in advance to make sure that we receive it on or before the 30th calendar day after the date of the invoice. If timely arrival of the check is in doubt, please use instant payments by E-Transfer, Credit Card or PayPal.
 
Late
Payments
Each overdue invoice, as per our Terms Of Payment above, is subject to all of the following:
  • Late Payment Fee equivalent to 1-hour charge at our regular rate, plus GST, per each overdue invoice. This fee goes towards the cost of our time dealing with late payment, at one hour minimum. It is due and payable immediately upon each invoice becoming overdue.
     
  • Interest of 3% per month, compounded monthly, which is an equivalent of 42.6% per year, as per Section 4 of the federal Interest Act, on the total compounded balance, including previous balance, previous Late Payment Fees, any other Fees and Interest. Interest starts accruing immediately after the first invoice becomes overdue and continues to compound and apply to the balance as more charges are added or payments subtracted.
     
  • All Collection Costs are charged to the Client, including but not limited to full Legal Fees, and other associated expenses, if any.
     
  • Any partial payments are credited towards interest first, then fees, then principal balance.
Dishonored
Payments
Dishonored payments, such as NSF, Chargebacks, Cancelled Checks, invalidated checks or any other types of payments dishonored for any reason, are subject to an equivalent of 1-hour minimum charge, per each dishonored payment, at our current Regular Rate towards the cost of our time associated with it and bank’s fees that we incur, if any. This charge is due and payable on the day when the payment failed or discovered to be dishonored, whichever comes first. All Collection Costs and full Legal Fees, if any, are charged extra.
 
Collection
Costs
By retaining our services, the Client agrees to pay in accordance with these Terms of Service (TOS) and we expect each client to act with honesty and integrity, as we always do. By failing to pay in accordance with these TOS, the Client agrees to be responsible for any and all costs of the collection, enforcement, full legal fees and any other associated costs and expenses, in addition to the Late Payment Fees and Interest.
 
Cancellations Appointments cancelled in less that 24 hours are subject to a 1-hour minimum charge at our Regular Rate, including confirmed but missed pick-up and drop-off appointments.
 
Data
Loss
We do our best to preserve user's data, but clients must rely only on their own backup. Our condition of service is that we will not be held liable for any loss of user's data under any circumstances, including but not limited to failing software or hardware, accidents or human errors. See more on our Liability and Service Warranty page.
 
Service
Warranty
We stand by our work and will make our utmost effort to provide our clients with the top-notch service. Although for legal purposes our condition of service is that we provide no warranty expressed or implied, no representation and no guarantee of any kind and our service is provided strictly on as-is and where-is basis. See more on our Liability and Service Warranty page.
 
Hardware
Warranty
We do not sell or resell any hardware. If we provide any, we act on your behalf, to obtain it for you, acting as your purchasing Agent and passing the cost to you as a reimbursed expense. Any warranty provided by the retailers, manufacturers, vendors and so on, are strictly between them and you, while we provide no warranty whatsoever. See more on our Hardware Warranty page.
 
Liability People, like any other known carbon forms of life, make mistakes. We do too, like everybody else, including you. We believe that we make much less mistakes than average in the industry and less than anybody else we know in the greater Vancouver area. Although for legal purposes our condition of service is that you agree not to hold us liable under any circumstances for anything of any kind, any way, shape or form. Failing that, where required by the law, our condition of service is that our liability cannot exceed the amount of payment received from the client for the directly related portion of the job. See more on our Liability and Service Warranty page.
 
Satisfaction
Guarantee
Courtesy to you and our computer service technicians, we offer 100% Satisfaction Guarantee upon job completion on our service within 7 days of job completion for the directly-related issues and 30 days to review billing accuracy, while you and our technicians remember clearly all the details of the service and billing. Any related or unrelated "deficiency" reported after 7 days is subject to service at our regular rates. Billing disputes are not accepted after 30 days of the invoice date.
 
 
 
   


Coquitlam Computer Repair
A division of Smart Technologies Consultants Ltd.
Working with 604-GET-HELP Computer Services.
Serving Businesses and Individuals since 1998.